F.A.Q
🚐 1. Vehicle Condition & History
In what condition are your used motorhomes and caravans?
Every vehicle in our inventory undergoes a strict multi-point technical inspection at our logistics hub. We check the engine (for motorhomes), chassis, brakes, and electrical systems. We only list vehicles that are safe, structurally sound, and ready for the road.
Have the living area appliances been tested?
Yes, absolutely. We thoroughly test all onboard equipment before listing a vehicle. This includes the refrigerator, heating system, water pumps, gas stove, and bathroom facilities to ensure everything works perfectly for your first trip.
Do you check for dampness or water ingress?
Water ingress is the biggest enemy of leisure vehicles, so we take this very seriously. Every caravan and motorhome undergoes a specialized damp test with professional measuring tools. We guarantee that our vehicles are structurally dry and well-sealed.
Do the vehicles come with a service history and gas test?
Whenever available, we provide the original service books, maintenance records, and previous inspection documents. Furthermore, we ensure the gas system is checked for leaks and safety compliance before handing the vehicle over to you.
💶 2. Pricing, Payments & Guarantees
Is VAT included in the price shown on your website?
Yes, all prices displayed on our website are fully transparent and include the legal taxes. If you are buying as a company registered within the EU and qualify for an intra-Community acquisition (VAT-exempt), please contact us with your valid VAT number before purchasing.
What is your “Lower Price Guarantee”?
We want you to feel confident that you are getting the best deal. If you find an identical used motorhome or caravan in the same condition, with the same equipment, at a licensed EU dealership for a lower price, we will happily match it!
What payment methods do you accept?
For your absolute safety and official record-keeping, we accept secure bank wire transfers. Bank transfers are the safest method for large transactions like vehicle purchases, providing a transparent, traceable, and legally binding paper trail for both parties.
Can I reserve a vehicle before finalizing my purchase?
Yes, you can. Since our pre-owned inventory moves quickly, you can place a temporary hold on a vehicle by leaving a small deposit. Please get in touch with our sales team to discuss the reservation timeframe and details.
📦 3. Delivery, Shipping & Documents
Where do you ship from, and can I pick up the vehicle myself?
Our logistics hubS is located in Germany. You are more than welcome to visit us and collect your caravan or motorhome personally! If you prefer delivery, we arrange professional transport from this central hub directly to you.
How much does shipping cost within Europe?
Shipping within Europe typically ranges between 350€ and 600€, depending on your specific destination city, the size of the vehicle, and the delivery method (flatbed platform truck, towing, or professional drive-away service).
Do you ship worldwide?
Yes, we do! For countries outside of Europe, international shipping generally ranges from 750€ to 1000€. The final price depends on your country, local customs regulations, and the shipping line or global carrier used.
How can I get an exact shipping quote and delivery timeframe?
Simply send us a message mentioning the vehicle you want and your destination city with its postal code. Our logistics team will quickly calculate the exact transport cost and give you a precise delivery window.
What documents will I receive with my vehicle?
You will receive all the necessary official documents required to easily register the vehicle in your home country. This includes the vehicle registration papers (logbook), the official invoice , and any available technical certificates.
🛡️ 4. Warranty & After-Sales
Do your pre-owned vehicles come with a warranty?
Yes, we stand behind the quality of our inventory. All our used motorhomes and caravans come with a professional dealer warranty covering major mechanical parts and core structural components. Contact our team for specific warranty details regarding your chosen vehicle.
Can I add extra accessories to the vehicle before delivery?
We want your new home-on-wheels to be perfect for you. If you want to install additional equipment—such as solar panels, a custom awning, a bike rack, or a living-area air conditioner—let us know during the purchase process, and our workshop team will install them before shipping!
What should I do if I have questions after my purchase?
We are always here for you, even after your vehicle arrives. If you need help understanding how a specific feature works, or if you have any questions about your paperwork, just send us an email or give us a call. Our team is always happy to support your traveling journey!
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