Privacy Policy

Welcome to Top-Motorhome . We highly value your trust and are fully committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or view our product catalog.

1. Data Controller

Our entity is responsible for processing your personal data under the European General Data Protection Regulation (GDPR).

2. Information We Collect

We only collect the absolute necessary data to provide you with the best possible service. This includes:

• Identity & Contact Data: When you fill out an enquiry form or contact us directly, we collect your name, email address, phone number, and any details you provide about the vehicle you are interested in.

• Technical & Usage Data: Your IP address, browser type, operating system, and information about how you navigate our shop pages.

• Cookies Data: Small text files that help our website run smoothly and remember your preferences (such as your recently viewed products).

3. How and Why We Use Your Data

We process your personal information for specific, lawful purposes:

• To Respond to Your Enquiries: We use your contact details to send you tailored offers, specifications, and answers regarding our motorhomes.

• To Improve Our Webshop: Analyzing how visitors interact with our site helps us fix technical bugs and optimize our page layout.

• Legal Compliance: To meet our financial, tax, and legal obligations under German and European law.

4. Data Storage and Security

Your security is our top priority. We use advanced secure server infrastructure and encrypted SSL connections to protect your data.

Important Note: All physical logistic operations and vehicle handovers are managed through our secure hub . Any paperwork or documentation related to our stock is handled with strict confidentiality.

We only store your data for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory retention periods under German business law.

5. Sharing Data with Third Parties

We never sell or rent your personal data to third parties. We only share information with trusted service providers who help us operate our business, such as:

• IT and website hosting providers.

• Trusted logistics partners. .

• Legal authorities, if strictly required by European or German law.

6. Your Legal Rights under GDPR

As a European citizen, you hold full control over your personal data. At any time, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to update or correct inaccurate information.

• Erasure (“Right to be Forgotten”): Request that we delete your data from our systems.

• Restriction & Objection: Object to the processing of your data or ask us to limit how we use it.

To exercise any of these rights, please contact us directly via email.

7. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies remember your choices and ensure that features like “Recently Viewed Products” work correctly. You can easily disable or manage cookies at any time through your personal browser settings.

8. Updates to This Policy

We may update our Privacy Policy from time to time to reflect changes in our services or legal requirements. The date at the top of this page will show when it was last revised.